Btec
homeUnit 2 - Developing Customer Relations
Everyone has been a customer! - use your experiences at work and as a customer to help you through this unit.
These assignments can be done by referring to good and bad examples of customer service from your experience and by writing in more detail about one particular organisation. Negotiate which business to write about and how to present each assignment with your teacher.
Assignment Title
What does
this cover?
1
Understand how customer service is provided in business
P1
2 Presentation and interpersonal skills in customer service situations
P2, M1,M2,D1
3 Consistent and reliable customer service and how this contributes to customer satisfaction
P3
4 Monitor and evaluating customer service within an organisation
P4, M3
5 Distinction task (optional)
D2