D2 Analyse, using examples, how effective customer service benefits the customer, the organisation and the employee.
Analyse means to examine in detail in order to identify the essential features
Task 1
Briefly state what effective customer service means
Task 2
Analyse (i.e. say what specifically is effective and what effects/consequences it has), using the examples from assignment 4 merit
task:
a) How effective customer service benefits the customer
b) How effective customer service benefits the organisation
c) How effective customer service benefits the employee
You could also give some examples of poor customer service to illustrate the opposite. You should choose a couple and explain
what exactly is wrong and how this will affect the customers, business and employees.
Examples of poor customer service:
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