Use the same business as you used in assignment 1
a) Describe what consistent customer service means at the business
b) Describe what reliable customer service is at this business
Use the phrases below to help you:
Describe what customer satisfaction means at this business
How do they make customers confident in the service they receive?
How do they ensure customers get value for money?
Do they get customers by word of mouth because of their reputation?
Do employees (internal customers) have job satisfaction?
Does the business use teamwork to improve customer satisfaction?
What are the negative effects of poor communication
Write a paragraph to explain how the customer service given by the business makes customers satisfied
a) Write a short paragraph to explain how codes of practice contribute to customer satisfaction.
b) Describe any codes that the business you have chosen has. E.g. do they have a Charter Mark? or a customer charter?
Codes of practice: These could be:
Industry e.g. codes that a whole industry choose to comply with
Organisation e.g. codes that the individual organisation makes up and follows
Manchester City football club's customer charter
Orange code of practice
Professional e.g. codes that are for any organisation who want to give excellent customer service
You can also write about ethical standards
Legal. e.g. codes that the business must comply with by law The Data Protection Act