Use the same business as you used in assignment 1

            Task 1

            a)  Describe what consistent  customer service means at the business

            b)  Describe what reliable customer service is at this business

                        Use the phrases below to help you:

            Task 2

            Describe what customer satisfaction  means at this business

•  How do they make customers confident in the service they receive?

•  How do they ensure customers get value for money?

•  Do they get customers by word of mouth because of their reputation?

•  Do employees (internal customers) have job satisfaction?

•  Does the business use teamwork to improve customer satisfaction?

•  What are the negative effects of poor communication

            Task 3

            Write a paragraph to explain how the customer service given by the business makes customers satisfied

            Task 4

            a)  Write a short paragraph to explain how codes of practice contribute to customer satisfaction. 

            b)  Describe any codes that the business you have chosen has.  E.g. do they have a Charter Mark?  or a customer charter?

Codes of practice: These could be:

Industry e.g. codes that a whole industry choose to comply with	National Maritime museum Visit London Awards
Organisation e.g. codes that the individual organisation makes up and follows	Manchester City football club's customer charter Orange code of practice
Professional e.g. codes that are for any organisation who want to give excellent customer service	Charter Mark Institute of customer service National customer service week
You can also write about ethical standards	Ethical standards (at the bottom of the page)
Legal. e.g. codes that the business must comply with by law	The Data Protection Act